Technical Support Analyst at New College Stamford

During my responsibilities working for New College Stamford as their Technical Support Analyst I project managed a full scale roll out of Moodle online Learning Platform which was implemented to replace an existing paid service to continue to make cost savings and efficiencies.

The Moodle Project

Technical Implementation

• Full Active Directory integration
• Automated course creation and enrolment using data from Tribal's EBS student databases
• Integrated with existing college systems

Scale

• Over 4,000 student accounts
• 400 courses
• 400 staff managing content
• System remained in use for over 7 years

Project Management

• Led full project from planning to deployment
• Coordinated with multiple departments
• Managed technical implementation
• Ensured smooth migration from previous system

Training & Support

• Provided full training in group training sessions
• Ensured all staff were working efficiently with the new system
• Created documentation and support materials
• Ongoing system management and support

Impact

This project was a success that delivered:

• Significant cost savings by replacing paid service
• Improved efficiency through automation
• Better educational experience for students and staff
• Long-term value (7+ years of continued use)

This role taught me valuable lessons in project management, stakeholder communication, and delivering systems that provide lasting value to an organization.